Refund and Return Policy
Photoshoots and Downloadable Resources
Due to the personal and digital nature of our gift cards/vouchers, photoshoots and downloadable resources, we do not offer cancellations, returns, or refunds. We commit to delivering high-quality services and resources, and we encourage you to reach out if you have any questions or concerns.
We take pride in the quality and the design of our handcrafted standard, linen & luxe heirloom albums. If you encounter any issues with the album you received, please contact us directly within 48 hours of receiving the product. We will assess the situation and address album quality issues or damages on a case-by-case basis. We are committed to ensuring that you receive a product that meets our quality standards.
Small Business Accessories
For small business accessories, such as notary embossing stamps and small product packaging, we offer a 5-day return policy for store credit if the product is damaged or defective. To be eligible for a return, please provide proof of the damaged product, and our team will assist you in processing the return and issuing store credit.
We recommend inspecting all items upon delivery and reporting any issues promptly to ensure timely assistance. If you have any questions or need assistance with any aspect of your order and the process of purchase, please don’t hesitate to contact us. Our Whatsapp line HERE.
By shopping with us, you agree to adhere to the terms and conditions outlined in this refund and return policy. We reserve the right to amend this policy at our discretion.